Returns & Refunds

Last updated: 24 July 2026

1. Inspect on delivery

Check quantity and condition when your order arrives. If something is visibly damaged or missing, note it with the delivery and report it right away — construction materials are easiest to resolve at the point of handover.

2. Reporting a problem

Report defective, damaged or wrong items within 7 days of delivery, through the store chat on your order or at contact@ibneely.com with your order number and photos.

3. What is eligible

• Defective or damaged goods: repair, replacement or refund, per UAE consumer law.
• Wrong item or quantity delivered: replacement or refund of the difference.
• Not eligible: materials cut, mixed or made to your specification, and goods altered or used after delivery, unless defective.

4. Refunds

Approved refunds are made by the vendor via your original payment route — cash refund for cash on delivery, or bank transfer. Allow up to 14 days after the return is agreed.

5. Your statutory rights

Nothing in this policy limits your rights under Federal Law No. 15 of 2020 on Consumer Protection and its regulations.